Quality & standardsStandard Work

What is Standard work?

Standard work is the currently best, agreed way of performing a task — documented so precisely that deviations can be seen, and improvements have a fixed starting point. Without a standard there is no deviation; without deviation, no learning.

The standard is not an instrument of control but the foundation of improvement: you cannot improve a process performed in five different ways — you don’t know what you are improving from. That is why standard work is the prerequisite for kaizen, not its opposite.

A good standard is owned by those who use it, hangs where the work is done and is revised each time a better method is found and verified. A standard unchanged in two years is a warning sign — not a mark of quality.

Related concepts

From concept to practice

The methods only work when they are anchored in daily routines and leadership behaviour. The operations check shows in 4 minutes where your operations stand — and what the next step is.