Quality & standardsQuality at the Source

What is Quality at the source?

Quality at the source is the principle that errors should be detected and stopped where they arise — by the process and the employee that create them — instead of being caught by inspection further down the chain. No defect is passed on.

The further an error travels, the more expensive it becomes: an error caught at the source costs minutes; the same error at the customer costs a complaint, freight, rework and trust. Final inspection is the most expensive and least reliable quality strategy.

The means are self-inspection with clear standards, poka-yoke, andon and a culture where it is welcome to stop and say an error out loud — the last is the hardest.

Related concepts

From concept to practice

The methods only work when they are anchored in daily routines and leadership behaviour. The operations check shows in 4 minutes where your operations stand — and what the next step is.