Quality & standards

What is Audit?

An audit is a systematic, independent examination of whether a management system meets the requirements — and whether it is complied with in practice. Internal audits are performed by the organisation itself; external audits by customers (2nd party) or certification bodies (3rd party).

A good audit compares three layers: what the standard requires, what the procedures say, and what actually happens on the floor. Deviations between the layers are the findings — and the most valuable findings are those the organisation can learn from, not those that can be explained away.

Note the difference between an auditor and an accountant: an auditor examines management systems (e.g. ISO 9001); an accountant signs off on financial statements.

Related concepts

From concept to practice

The methods only work when they are anchored in daily routines and leadership behaviour. The operations check shows in 4 minutes where your operations stand — and what the next step is.