Firefighting feels productive — you’re solving problems all day. But most of the day’s fires are re-runs: the same stop, the same shortage, the same customer escalation as last month. Firefighting’s real price is not the fires that are put out, but everything that never gets done: the prevention, the improvement and the planning that could have prevented next week’s fires.
Managers’ calendars are governed by the day’s crises, not the week’s plan
The most capable employees are used as firefighters — not as improvers
The same problems return every few weeks
“We don’t have time to improve” — because all the time goes to putting out fires
Every fire is put out, but never investigated. Without a routine that follows up on the repeat offenders, the same bill is paid again and again — just with new dates.
Without daily, visible management, small deviations grow large before anyone sees them. A fire is often just a deviation that got three days in peace.
The one who saves the day gets the recognition; the one who quietly prevents is invisible. The culture teaches the organisation that fires are career paths — not system faults.
Every firefight is noted: what, where, how long. The list shows in black and white that the bulk are repeat offenders — and which three should get a root-cause analysis first.
15 minutes every morning: yesterday’s deviations, today’s risks, who does what. Deviations caught the same day are small tasks; caught after a week they are fires.
A fixed time each week to remove root causes on the repeat offenders. It feels impossible to spare the time — but every removed repeat offender pays the time back several times a month.
The operations check asks 8 questions and gives a concrete, preliminary diagnosis with a prioritised first step. Free, no sign-up, 4 minutes.